Comprehensive Guide on How to Perform Effective Chatbot Testing
Let me kick this off with a disturbing truth: most chatbots suck. According to a 2024 CX Trends report, over 60% of users who interact with bots feel frustrated or misunderstood. That stat alone should light a fire under any CTO, product owner, or engineering lead working with conversational AI. And let me be blunt. The root problem is…