Not long ago, a North-American tech startup proudly launched an LLM-powered chatbot for customer support. The leadership team was confident. After all, the LLM had been trained on extensive historical chat logs and performed well in basic internal testing. So what if thorough pre-deployment testing for the LLM was not conducted? However, within a few hours, customers started complaining….
A few years ago, while setting up a large-scale test automation project for an eCommerce giant, I encountered one of the most frustrating challenges in Selenium test automation; handling dynamic web elements in Selenium Webdriver. Our test suite was designed to cover thousands of test cases, yet every UI update caused major test failures. XPath locators broke overnight, elements…
Last year, we worked with an ambitious eCommerce startup from the USA that was preparing for its biggest launch yet. Everything seemed on track, until the day of the event. Thousands of customers rushed in, but many could not complete their payments. Transactions failed inexplicably, payments were deducted but orders were not placed, and customer support was overwhelmed with…
For decades, Apache JMeter has been the industry standard for load testing, especially for performance engineers and QA teams working with web applications, APIs, and microservices. It’s open-source, widely adopted, and extremely powerful in terms of simulating user traffic under load. But if you’ve ever tried using JMeter at scale, you know it comes with its fair share of…
Before we start exploring why businesses are prioritizing specialized testing services in 2025, let me start with an incident. Several years ago, a large financial services company decided to launch an innovative mobile application. This app was designed to revolutionize digital payments, providing users with a fast, seamless, and secure transaction experience. The company had invested millions into its…
