A few years ago, a client, a Fortune 500 financial services company, came to CredibleSoft after a frustrating experience with their IT outsourcing firm, who also happened to be one of the largest software outsourcing firms in the world. They had signed a multi-million-dollar contract, expecting top-tier engineers, seamless development, and fast delivery. Instead, they encountered slow progress, junior-level…
A few years ago, we consulted for a rapidly growing SaaS company that had just completed a massive Salesforce implementation. The leadership team was excited. The system was expertly designed to enhance customer interactions, automate sales workflows, and improve reporting. However, they were missing a crucial component — Salesforce QA Testing. As a result, within weeks, their sales team…
Let me start with a story I think many of us in tech leadership can relate to. Picture this: your dev team just wrapped up a huge deployment. The QA process went off without a hitch, everything looked great in staging, and everyone’s feeling good about hitting that launch button. However, a few hours post-deployment, your inbox lights up…
A few years ago, a promising North-American startup approached us at CredibleSoft. They were gearing up for a major fintech product launch—a mobile app for digital payments with ambitious security and scalability goals. They’d built the app in-house, tested the mobile app internally, and felt confident. But here’s the kicker: within hours of their soft launch, users began reporting…
A few years ago, I was consulting with a fast-growing SaaS company that had just launched a major update to their flagship product. Initially, the release was met with excitement as users eagerly explored the new features. However, within hours, the celebration turned into a crisis. Customers began reporting critical bugs—applicatiqons crashed on certain browser versions, payment integrations failed…
