A few years ago, one of our fast-growing startup clients in London came to us for help after learning a hard lesson. They had hired another SaaS development agency that looked perfect on paper. The team had glowing testimonials, slick presentations, and promised lightning-fast delivery. But six months later, their product was drowning in technical debt, delayed releases, and…
Let me start with a story that shows why team location matters in the age of global delivery. Back in 2019, before remote-first became standard, a Fortune 500 client asked us to provide developers and QA engineers, but with one condition: every consultant had to work on-site at their U.S. office. At first, it seemed logical. Having the vendor…
I still remember the morning my phone wouldn’t stop ringing. One of our largest SaaS clients had a serious problem. Their application was exploding in popularity, adding more than 3,000 new users every single day. From the outside, that looked like success. Inside, their team was firefighting constant outages, slow deployments, and mounting customer complaints. Their monolithic architecture simply…
A few years back, a global manufacturing client reached out in crisis. Their outdated ERP system had crashed again, right in the middle of a critical quarter-end close. While IT scrambled and finance grew frustrated, leadership finally asked the question: is it time for enterprise software upgrades? The CIO’s answer echoed a common fear: “If we upgrade, we break…
A few years ago, I was advising a fast-growing software outsourcing company that had just secured a major enterprise account. They were deploying code daily, claiming to have full CI/CD pipeline in place. But then, everything came crashing down. A critical bug made its way to production. Not a minor UI glitch, but one that corrupted live client data….
