Let me kick this off with a disturbing truth: most chatbots suck. According to a 2024 CX Trends report, over 60% of users who interact with bots feel frustrated or misunderstood. That stat alone should light a fire under any CTO, product owner, or engineering lead working with conversational AI. And let me be blunt. The root problem is…
Not long ago, I was reviewing a logistics platform’s mobile app with over a million users across North America. The app had been outsourced for both development and QA, but to different vendors. Regression testing was a nightmare. Every release was delayed. Minor updates broke critical features. When I asked about their mobile test automation strategy and whether they’d…
Here’s a mind-blowing statistic: we reduced our regression testing time by 73% in just 90 days, without any additional hires, feature reductions, or shortcuts. We achieved this by integrating Generative AI (GenAI) into the core of our test automation workflows at CredibleSoft. Yes, that’s the power of GenAI in Test Automation if you know what you’re doing. If you’re…
A few years ago, while setting up a large-scale test automation project for an eCommerce giant, I encountered one of the most frustrating challenges in Selenium test automation; handling dynamic web elements in Selenium Webdriver. Our test suite was designed to cover thousands of test cases, yet every UI update caused major test failures. XPath locators broke overnight, elements…
A few years ago, I was consulting for a fintech startup under immense pressure. They had just signed a major contract to deliver a web platform for a global bank—a high-stakes project with an aggressive timeline. Their developers were pushing out features, but their testing process was proving to be the bottleneck. Their CTO called me in to help…
