About the Customer
The customer is a Canadian-based leader in online casino, online sports betting games, slots games, iGaming, and online gambling. The company provides a diverse range of casino and sports betting games through websites, web applications, and mobile apps. It operates internationally with licenses in 17 countries across Europe and North America.
Their wide portfolio of online casino products includes interactive platforms for online slots, video poker, baccarat, roulette, blackjack, and several other iGaming and betting games. As one of the fastest-growing digital gambling providers, the client wanted to enhance platform reliability and player experience through a robust QA strategy. This case study highlights how CredibleSoft’s online casino testing and iGaming QA services helped optimize platform stability, performance, and scalability for a global online gaming operator.
The Challenges (Online Casino Games Testing and iGaming Platform QA)
Our client aimed to strengthen the overall quality assurance (QA) process for its customer-facing digital casino and sports betting platforms. The goal was to improve performance, enhance player satisfaction, and reduce production defects.
The company partnered with CredibleSoft, a trusted iGaming QA company, to conduct comprehensive online casino testing and to establish a sustainable QA framework. The client had limited in-house resources, ongoing staffing challenges, and inefficient manual testing by their existing vendor. Consequently, they struggled to scale their operations while maintaining platform stability. Moreover, they needed an agile, globally distributed QA partner who could accelerate testing and deliver measurable quality improvements.
For this engagement, CredibleSoft evaluated not only the client’s casino platform but also third-party integrations, including cashier systems, payment gateways, and loyalty program APIs. The project suffered from minimal documentation. For instance, most existing documents were outdated or incomplete. Therefore, our online casino QA team created detailed test documentation, process guides, and technical manuals from scratch as part of the post-development maintenance effort.
Major Challenges Faced by the Sports Betting and Online Casino Client
-
- Inefficient QA Management Slowed Growth
Day-to-day QA management activities hindered business expansion and delayed new brand launches. Therefore, CredibleSoft implemented a structured QA process supported by agile practices, which streamlined testing, improved planning accuracy, and enhanced reporting. As a result, this freed the client’s internal resources to focus on launching new iGaming brands and products faster. - Vendor Dependence Reduced Product Quality
The client was overly reliant on its software vendor for all QA activities, which led to poor product quality and recurring issues. To overcome this, CredibleSoft established an independent QA governance model with clear metrics and transparent reporting. Consequently, this independent oversight ensured unbiased testing, minimized production defects, and enhanced product reliability. - Limited QA Talent and Slow Onboarding
The client lacked skilled casino QA testers and had difficulty hiring and training them quickly. To address this challenge, CredibleSoft deployed a pre-vetted QA team with proven iGaming experience in online casino and slot game testing. In addition, our professionals integrated seamlessly into the client’s workflow, accelerating QA maturity and eliminating recruitment delays. - Performance Bottlenecks and Scalability Concerns
The platform exhibited intermittent performance issues under high traffic loads. In response, CredibleSoft conducted a thorough review of the platform’s architecture and codebase. Furthermore, we performed system stability analysis and prepared a detailed load capacity report that identified scalability limits and potential fault points. Ultimately, these insights helped the client improve performance and prepare for large-scale concurrent gameplay.
- Inefficient QA Management Slowed Growth
Solution Provided by CredibleSoft’s iGaming Platform QA and Casino Game Testing Team
Dedicated QA Team Deployment
To ensure a smooth QA process, CredibleSoft, a leading casino game testing company, assigned three senior test engineers and one QA manager with expertise in online casino testing and iGaming QA services.
This team delivered end-to-end functional, regression, and production testing across all product releases. Moreover, they used TestRail for test management and Atlassian JIRA for defect tracking to maintain visibility and efficiency. The project lasted nine months, after which the client retained CredibleSoft’s iGaming QA team for continuous maintenance testing and post-release validation.
Technical Due Diligence and Platform Architecture Review
At the start, CredibleSoft’s iGaming QA specialists performed a detailed assessment of the platform’s architecture, codebase, and system integrations. The goal was to identify performance constraints, improve scalability, and enhance system stability.
During this phase, our engineers reviewed microservices, database structures, and third-party components to uncover potential risks. Based on the findings, we created a comprehensive system stability assessment and load testing report simulating real-world user activity. Subsequently, this analysis helped the client understand performance thresholds, plan infrastructure upgrades, and strengthen system reliability for large-scale iGaming operations.
Agile QA Process and Collaborative Delivery
CredibleSoft followed a fully agile QA methodology to align with the client’s rapid release cycles. Through Continuous Integration (CI) and Continuous Delivery (CD) pipelines, our QA process was integrated directly into the development workflow.
Additionally, our QA engineers worked closely with stakeholders including the Project Manager, R&D Directors, Product Owners, and development teams. This way, testing milestones were synchronized with sprint goals. The QA Manager led daily stand-ups, sprint reviews, and retrospectives to monitor progress and refine testing strategies. As a result, the client achieved faster feedback loops, quicker releases, and consistently high-quality builds.
Multi-Platform, Cross-Browser, and Regional Testing
To guarantee optimal performance, CredibleSoft’s casino QA team executed extensive cross-browser and multi-platform testing. We tested on Chrome, Safari, and Firefox browsers across Windows, macOS, iOS, and Androidenvironments.
Because the client operated in 17 countries across Europe and North America, our testing included localized validation, regional compliance checks, and multi-currency gameplay testing. Our experts applied regression, exploratory, and performance testing methods while using Netsparker for Vulnerability Assessment and Penetration Testing (VAPT). The platform was validated for usability, functionality, performance, UI/UX, and security to meet international gaming standards.
Transparent Reporting and Continuous Improvement
All test results and defect data were tracked using JIRA, providing full visibility into QA progress and product quality metrics. The client’s leadership team observed tangible improvements in platform performance, stability, and scalability. They repeatedly acknowledged that CredibleSoft’s QA processes significantly improved release quality and ensured smooth product rollouts across their online casino and sports betting platforms.
The End Result
Through CredibleSoft’s comprehensive iGaming QA and online casino testing services, the client achieved major quality improvements across all digital platforms. Usability, security, and scalability were enhanced significantly. Our analysis also revealed several opportunities to optimize the platform’s codebase for better user experience and long-term growth.
With CredibleSoft’s expertise in online casino testing, the client successfully launched a secure, engaging, and high-performing casino and sports betting solution. Within the first three months, it attracted over 250,000 new player registrations. The application has remained stable and profitable for over a year. Our QA team continues to provide ongoing testing support to validate new updates and features.
Technology Stack and Tools Used
TestRail, Atlassian JIRA, Selenium WebDriver, Maven, TestNG, Appium, Android SDK, Xcode Instruments, AWS CodeCommit, Bitbucket, Jenkins, Java, Netsparker, and JMeter.
Choose CredibleSoft for Online Casino and iGaming QA Testing
As a global iGaming QA and software testing company, CredibleSoft has deep experience in online casino testing, sports betting QA, slots game validation, and performance testing for iGaming platforms. Our experts help clients achieve faster releases, higher reliability, and superior user satisfaction.
If you are planning to build, scale, or optimize your online casino, sports betting, or iGaming platform, we invite you to schedule a meeting with CredibleSoft. Let’s discuss how our QA services for online gambling applications can help your business achieve higher performance, compliance, and player trust.
Ready to enhance the quality of your iGaming or casino platform? Contact CredibleSoft today to get a customized QA and testing solution designed for your online gaming business.
