About the Customer
Industry: iGaming, Online Casino, Sports Betting
Client: A major Canadian-based online casino and sports betting company
Deployment Scope: Licensed in 17 countries across Europe and North America
Our client is a leading operator in the real-money gambling space, offering a wide portfolio of online casino games: interactive slot games, video poker, blackjack, roulette, baccarat, and more. They run their iGaming platform on web applications, mobile apps, and browser-based environments. As they expanded globally, they needed to strengthen their platform with rigorous online casino QA services, especially for slot games, to ensure smooth gameplay, regulatory compliance, and high reliability.
Business Challenges (Online Casino Games Testing and iGaming Platform QA)
The client was facing multiple quality assurance challenges that threatened platform stability and player experience:
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- Their existing QA processes were manual and inefficient, which slowed feature releases and impaired scalability.
- They lacked adequate in-house QA talent specialized in online casino games, especially for slot game testing and iGaming regulatory QA.
- High dependence on their vendor for testing resulted in recurring production defects and weak product quality.
- Under load, the platform showed performance bottlenecks and inconsistent scalability, which risked stability during peak gameplay.
- There was minimal documentation available, and their QA reporting lacked transparency and traceability.
Therefore, they approached CredibleSoft to implement a structured and scalable QA strategy for their iGaming platform, online casino games, and slot titles. They needed a partner who could deliver game testing services, iGaming QA, and casino platform quality assurance at scale.
Our Solution: iGaming QA & Online Casino Testing
CredibleSoft designed and implemented a full-fledged QA solution tailored for the client’s online casino platform and slot game portfolio. Our approach focused on automation, performance testing, and continuous quality improvement.
1. Dedicated QA Team
We deployed a dedicated QA team composed of senior test engineers and a QA manager, all experienced in iGaming QA, online gambling, and casino game testing. This team conducted end-to-end functional testing, regression testing, and production validation across releases. Moreover, they used TestRail for test case management and JIRA for issue tracking to keep all QA workflows transparent and well organized.
2. Technical Architecture Review & Load Testing
At the outset, our QA lead and architects performed a detailed technical due diligence: they reviewed the platform’s architecture, microservices, integration points (like cashier systems and payment gateways), and third-party APIs. In parallel, we simulated real user activity under different load scenarios to generate a system stability assessment, helping the client pinpoint performance bottlenecks and scalability risks. As a result, they understood where their infrastructure needed reinforcement for high-concurrency gameplay.
3. Agile QA Process & Continuous Delivery
We integrated QA deeply into the client’s agile development lifecycle using continuous integration (CI) and continuous delivery (CD) pipelines. Our QA engineers participated in sprint ceremonies: daily stand-ups, retrospectives, and sprint reviews. By doing so, we established fast feedback loops, which meant bugs were caught early, and releases became more reliable. Consequently, this accelerated the client’s release cadence while improving the quality of each build.
4. Cross-Platform, Browser & Regional Testing
Because the client’s iGaming platform operated across multiple devices and geographies, CredibleSoft conducted rigorous multi-platform testing. We tested on Windows, macOS, iOS, Android, and across major browsers (Chrome, Firefox, Safari), ensuring compatibility and usability of slot games and casino features. In addition, we ran regional testing to validate localized UI, correct multi-currency game flows, and compliance with country-specific regulations. Security, usability, and performance tests were all part of this cross-platform validation.
5. Transparent Reporting & Continuous Improvement
Throughout the engagement, our QA team maintained full visibility of defect metrics, test coverage, and quality trends via JIRA dashboards. We delivered regular reports and quality reviews to the client’s leadership. Moreover, we created process documentation and QA governance guides from scratch, thereby institutionalizing quality best practices. Over time, this continuous improvement approach led to measurable gains in platform stability, fewer post-release issues, and better user satisfaction.
Business Outcomes (Online Casino and iGaming QA Testing)
Here are the key performance indicators (KPIs) and their impact after CredibleSoft’s QA engagement:
KPI |
Impact |
|---|---|
| Defect Density (per release) | Reduced by 40% thanks to structured regression and production testing |
| Release Cycle Time | Shortened by 30% through agile QA integration |
| Platform Uptime / Stability | Improved to 99.95% under high concurrency |
| Cross-Browser Compatibility Issues | Dropped by 50% after comprehensive multi-platform testing |
| Time to On-board New Games for QA | Reduced by 60%, enabling faster slot game launches |
These outcomes show how our QA and testing services for online casino games and iGaming platforms delivered both business efficiency and technical robustness.
Technology Stack and Tools Used
For the QA engagement, CredibleSoft used the following tools and technologies:
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- Test Management / Tracking: TestRail, Atlassian JIRA
- Automation & Functional Testing: Selenium WebDriver, Appium
- Performance Testing: JMeter
- Security & Vulnerability Testing: Netsparker or similar VAPT tools
- CI/CD Integration: Jenkins or similar pipelines
- QA Methodology: Agile testing, continuous integration
This mix of tools allowed us to perform functional, regression, performance, and security testing effectively, catering to the needs of a regulated and high-performance iGaming platform.
Strategic Value Delivered
By partnering with CredibleSoft for QA and testing, the client received strategic value across multiple dimensions:
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- Improved Player Trust: Rigorous slot game and platform testing increased game reliability and reduced bugs, which enhanced the user experience and player confidence.
- Regulatory Compliance: Thorough QA helped meet compliance standards across jurisdictions, reducing regulatory risk for this global iGaming operator.
- Faster Time-to-Market: Automated and agile QA processes accelerated game launch cycles, giving the client a competitive edge.
- Scalable QA Framework: Our QA governance model, documentation, and cross-team collaboration created a sustainable and scalable quality assurance practice.
- Cost Efficiency: By reducing production defects and enabling early detection of issues, the client lowered the cost of hotfixes, bug-fixing, and rework.
CredibleSoft Capabilities (Online Casino Game Testing)
CredibleSoft specializes in iGaming QA services, online casino game testing, and quality assurance for gambling platforms. We have deep expertise in functional testing, regression automation, cross-platform testing, performance testing, and compliance testing for real-money casino games, e.g. slots, table games, and sports betting. Our QA teams are seasoned in handling challenges unique to the gaming and gambling industry, such as RNG verification, fairness audits, and regulatory test requirements.
Why This Matters to You
If you run an online casino, sportsbook, or iGaming operation, robust QA is not optional. Real-money gaming demands high reliability, regulatory compliance, and seamless user experience. This case study shows how CredibleSoft’s dedicated QA services for online casino games deliver long-term value by reducing defects, speeding up releases, and strengthening player trust.
If you are building, scaling, or optimizing your iGaming platform or online casino, let’s talk. Schedule a meeting with us to discuss how our QA testing services can help you improve reliability, player satisfaction, and compliance and ultimately grow your business. By choosing a trusted partner for iGaming QA, you can avoid costly downtime, protect your license, and scale your game portfolio with confidence.
